Some rehabs will tell you that they are LGBTQ+ friendly but are not taking the necessary steps to make their center free from discrimination. Often times, it is not the staff who are discretionary, but the other clients and the lack of accountability to something called microaggressions.
Microaggressions refer to the much more subtle ways people make certain people feel unwelcome. Microaggressions are less direct insults, and can easily go unnoticed by staff. This dynamic allows those participating in these behaviors to continue without accountability.
I attended several different programs before finding long-term recovery. In my opinion, if a center really cares about being a safe environment for LGBTQIA+ folks, proper training is imperative across all staff roles. This is especially true for the Behavioral Health Technicians, or BHTs as they are referred to.
BHTs spend more time with rehab residents than any other staff. If they aren’t trained and committed to minimizing microaggressions, then the LGBT or otherwise different person at that center will potentially leave due to being uncomfortable. A center can say their LGBT-Friendly over the phone, but unfortunately, you won’t really know till you get there.