FREQUENTLY ASKED QUESTIONS
Uncertainty is one of the things that keeps people from making the call. These are the questions we hear most often — about LGBTQ+-affirming care, levels of treatment, insurance, and what reaching out actually involves.
Common questions about taking the first step, understanding your options, and what reaching out actually looks like.
If substance use is affecting your relationships, your health, your sense of self, or your ability to function day to day — it’s worth reaching out. There’s no threshold you need to meet before making a call. Many people who later credit treatment as life-changing first reached out unsure whether they deserved help. Our admissions team can help you figure out what kind of support makes sense for where you are right now.
When you call or send a message, someone from our team has a real conversation about what’s going on — not a sales pitch, not a questionnaire that goes nowhere. We want to understand your situation before suggesting anything. From there we can talk through what level of care may be appropriate, whether your insurance is likely to cover it, and what starting treatment actually involves. There’s no obligation in reaching out.
That’s what our admissions team is for. We don’t expect you to self-diagnose a clinical level of care before calling. A conversation with our team — and, when appropriate, a clinical assessment — is how we figure out together what level of structure and support makes the most sense for your situation.
Start by reaching out to us. Our admissions team can listen to what’s happening, help determine what kind of support is appropriate, and help coordinate next steps — including connecting with trusted partners when a particular type of care may be needed first. We’d rather be your first call than have you navigate this alone.
Treatment length is individualized — it depends on where someone is clinically, how they’re progressing, their living situation, and what their treatment plan calls for. PHP typically runs five days per week. IOP meets three to five days per week at approximately nine or more hours per week. OP runs approximately one to three hours per week. A clinical assessment shapes the starting point, and the plan evolves from there.
What makes Inspire different, and what people with LGBTQ+ identities — or people who are questioning — can expect here.
Yes. Inspire Recovery was built specifically around the needs of the LGBTQ community — not as an add-on to a general program, but as the core of who we are and what we do. Our clinical team, programming, and treatment environment are oriented toward LGBTQ people. Most of our clients identify somewhere in the LGBTQ+ spectrum.
At most programs, an LGBTQ person may have to educate their clinician, navigate indifferent environments, or avoid parts of their identity to feel safe. At Inspire, groups, therapy, and community are built around the experiences LGBTQ people actually bring — identity, family history, minority stress, community, and joy — rather than treating those things as secondary to recovery.
You don’t need a label, a diagnosis, or a settled sense of your identity before reaching out. You’re welcome here whether you identify as gay, lesbian, bisexual, transgender, nonbinary, queer, questioning, or in some other way — or if you’re still working that out. Figuring it out is not a prerequisite for getting help.
You’ll be in an environment where many of the people around you — clients and staff — understand what that experience involves. Housing decisions are made on a case-by-case basis, oriented around how each person identifies and what will feel comfortable for them — not binary gender categories. Groups frequently include material specific to trans and nonbinary experience. You won’t need to explain yourself from zero.
No. You won’t be put in a position of having to come out repeatedly or explain yourself from the beginning. Our clinical team is trained in LGBTQ-affirming care, which means you can focus on your recovery rather than on educating the people around you.
Yes. Our focus is on the LGBTQ community, and most of our clients identify within that community. We also welcome allies — people who are not LGBTQ but who are committed to a respectful, non-discriminatory environment and are genuinely here for their own recovery.
How Inspire’s clinical programs work and what evidence-based, LGBTQ-affirming care looks like in practice.
Inspire offers PHP (Partial Hospitalization / Day-Night Program), IOP (Intensive Outpatient Program), and Outpatient Program (OP). LGBTQ-affirming sober housing is also available and can accompany any level of clinical programming. A clinical assessment determines which level of care is appropriate for each person.
PHP is Inspire’s most intensive level of care, running five days per week. Clients attend full-day clinical programming — groups, individual therapy, and structured activities — and return to their own housing or to Inspire housing at the end of each programming day. PHP is designed for people who need a high level of clinical support and structure during the day.
IOP meets three to five days per week, typically totaling nine or more hours per week. It’s structured enough to support early recovery, while offering more flexibility than PHP — making it possible to manage work, school, or family responsibilities alongside treatment. IOP may follow a higher level of care or serve as an appropriate starting point.
OP runs at a lower intensity than IOP — approximately one to three hours per week. It’s appropriate as a step down from IOP or for people further along in recovery who need ongoing clinical support alongside daily life.
Inspire’s treatment model draws on evidence-based therapies including CBT (Cognitive Behavioral Therapy), DBT (Dialectical Behavior Therapy), EMDR, and trauma-informed approaches. Clinical care is individualized; your specific treatment plan is built around what makes sense for you.
Yes. For many people, substance use and mental health challenges are deeply interconnected. Anxiety, depression, trauma, identity-related stress, and other experiences often appear alongside addiction. Inspire takes a co-occurring approach — mental health is part of the clinical picture from the start, not handled separately afterward.
Practical questions about sober housing, daily schedule, and what to prepare before starting treatment.
Yes. Inspire Living provides LGBTQ-affirming sober housing in West Palm Beach, available to clients in treatment. It offers a structured, supportive living environment during and after clinical programming. Housing can accompany PHP, IOP, or OP depending on your situation and clinical plan.
Clients who need housing during treatment can stay at Inspire Living — LGBTQ-affirming sober housing in West Palm Beach. Clients live in the housing environment and travel to the clinical location for programming each day. The housing setting provides structure and community; the clinical setting is where therapy and programming take place. Housing is not itself a clinical level of care.
It depends on your level of care. IOP and OP are designed to work alongside everyday life — many people in these programs maintain work, school, or family responsibilities. PHP is more intensive and involves full days of programming, which may not be compatible with a full-time work or school schedule. Our admissions team can help you figure out which level of care fits your situation.
What you’ll need depends on your treatment and housing arrangements. If you’re coming to Inspire for clinical programming, our admissions team will walk you through what to bring before your first day — you don’t need to guess. If you’ll also be staying in Inspire housing, we’ll cover what to bring for your housing stay before you arrive. Our team handles this as part of the admissions conversation so nothing is left to guesswork.
How to navigate insurance, what family members can do, and how your information is protected.
Yes. We work with many major insurance plans. Coverage and benefits vary by plan, and our team can help you understand what your insurance is likely to cover before you commit to anything.
You can submit your insurance information through our online form and our team will review your benefits and follow up. You can also call us directly and we can walk through it together.
Our admissions team can walk through what options may be available for your specific situation. Coverage gaps are a real barrier, and we’d rather talk through what’s possible than let cost be the end of the conversation.
Information you share with our team is confidential and protected under applicable federal privacy regulations, including HIPAA. Our staff are bound by professional and legal obligations to protect client information. We can discuss the specific scope of those protections when you call.
Yes. Family members and loved ones can contact us to ask questions, understand what treatment involves, and learn how to support someone they care about. We have limits on what we can share about a specific client without their consent, but a conversation about levels of care and how to support someone who may be ready for help is always something we can have.
Family members or partners can participate in treatment when the clinical team determines it’s appropriate for the individual’s recovery process. This decision is made collaboratively with the treatment team.
Ready to Take the Next Step?
Inspire Recovery is an LGBTQ-affirming addiction treatment center in West Palm Beach, South Florida. Call or reach out online — we’re available 24/7, confidentially and without pressure.
